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Business process automation services. Less copy-paste.
Business process automation services take the routine steps your team repeats every day, such as copying data between systems, chasing approvals or sending the same email, and let software do them. yop automates business processes from Tallinn with workflow tools, custom code and AI where it helps, and you own every workflow we build.
Automation
What does business process automation mean?
Business process automation means using software to carry out the steps of a process that follow rules: when an order arrives, create the invoice; when a form is sent, add the lead to the CRM and book the call; when stock drops below a level, order more. People keep the decisions, and software does the copying, checking and reminding.
The tools range from no-code workflow platforms such as Zapier, Make and n8n to custom code inside your own software. We pick the simplest tool that will still be dependable a year from now, and say so when a no-code tool is enough.
- Workflow automation. Steps across apps, triggered by events: forms, orders, emails, dates.
- Document automation. Quotes, contracts and reports generated from your data.
- Data sync. The same customer, product and order data kept equal across systems.
- AI steps. Reading emails and documents, sorting requests, drafting replies for review.
What we automate
Processes worth automating first.
Lead to customer
Form, CRM record, welcome email, first call booked and the salesperson notified, without anyone copying a field.
Order to invoice
Orders from the shop, marketplace or portal turned into invoices, delivery notes and stock movements.
Approvals
Purchase requests, holidays and discounts sent to the right person, with a reminder and a log once approved.
Reporting
Weekly numbers collected from every system and delivered as one report or dashboard.
Onboarding
New customers or staff get accounts, documents and tasks created in the right order on day one.
Inbox handling
Emails and attachments read, sorted and filed, with AI drafting the routine replies.
Compare
No-code, custom code or RPA?
| Workflow platforms, custom code and RPA compared for business process automation | Workflow platform (Zapier, Make, n8n) | Custom code | RPA (UiPath, Power Automate) |
|---|---|---|---|
| Best for | Apps with good APIs, simple rules | Core processes, complex logic, high volume | Old systems without an API |
| Cost to start | Low | Higher | Medium |
| Running cost | Per task or per seat | Hosting only | Licence per robot |
| When something breaks | Easy to see, little control | Full control and logs | Fragile when screens change |
| What you own | Your account and workflows | Your code | Your licence and scripts |
How it runs
Four steps to fewer manual hours.
Map
We shadow the people who run the process and put a time on each manual step.
Rank
Each automation ranked by hours saved and risk, with the tool we would use.
Build
Workflows built and tested on real cases, with a person in the loop where decisions matter.
Run
A parallel run beside the old way, then monitoring, alerts and a log of every run.
People
Will automation replace our team?
In the companies we work with, automation takes over the copying and chasing, not the people. The time goes back into work that needs judgement: talking to customers, fixing exceptions, planning. Every automation we build has a named owner in your team and a way to switch it off, and cases that don’t fit the rules land with a person instead of failing silently.
That last part matters most. An automation that breaks without anyone noticing is worse than the manual process, so every workflow has alerts and a log your team can read.
Your process
Count the copy-paste, we automate it.
Tell us which routine takes the most hours each week. In two working days one of the founders writes back with how we would automate it, and with which tool.
Questions
Asked about automation.
What does business process automation mean?
Business process automation is using software to perform the rule-based steps of a business process, such as moving data between systems, creating documents, sending reminders and routing approvals, so people handle only the decisions.
Which processes are worth automating first?
Pick the frequent, rule-bound chores people dread: lead handling, order-to-invoice, approvals and reporting. yop ranks them by hours saved and risk in the first workshop.
What do business process automation services cost?
yop prices automation as a fixed price per phase after mapping the process. Running costs depend on the tool: platform fees, a robot licence or only hosting for custom code.
How quickly can a process be automated?
One workflow between tools with decent APIs is often running in days or a few weeks. Processes that cross several systems or need AI steps take longer and are split into phases.
What is the difference between RPA and workflow automation?
Workflow automation connects systems through their APIs. RPA imitates a person clicking through screens, which helps with old systems that have no API but breaks more easily when the screens change.
Will automations work with our CRM and ERP?
Yes. We wire automations into CRMs, ERPs, accounting, email, online stores and marketplaces via their APIs, and write a connector where none exists.
What happens when an automation meets a case it can’t handle?
It stops and hands the case to a named person with the details attached. Every run is logged, and an alert goes out when something fails.
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